Shipping policy

Return Criteria:

• We accept returns for products that are unused, unopened, and still in their original packaging.

Timeframe for Returns:

• You have up to 7 days from the delivery date to initiate a return for eligible products.

Return Conditions:

• To ensure a successful return, please make sure that the product is in its original condition. If the product is damaged or not in its original state due to customer misuse, we reserve the right to either deny the return or deduct a restocking fee.

Frequently Asked Questions

1. What is the standard preparation and processing time for bulk orders?

All orders take 3+ working days to prepare and process before dispatch.

2. Where do your bulk ingredients ship from?

Products are manufactured in India and shipped from the warehouse in Riverside, California.

3. How quickly can we expect our delivery once an order is placed?

Most deliveries arrive within approximately 7 days, depending on location and order size.

4. How are bulk orders packaged to ensure safe transit?

Ingredients are packed in 25 kg bags and shipped in sealed, secure boxes with full documentation.

5. How do you handle tracking and logistics for large shipments?

All shipments are fully tracked and supported by the customer service team.

6. What should our procurement team do if an issue occurs in transit?

You should contact the support team, who will respond quickly to resolve the issue.

7. What is the strict timeframe to report packaging damaged during shipping?

Damage must be reported within 3 days of delivery with photos and order details.

8. Can we return a shipped product for standard reasons?

Yes, but products must be unused, unopened, and in original packaging.

9. What is the standard timeframe to initiate a return after delivery?

Returns must be initiated within 7 days of delivery, or within 30 days for quality issues.

10. Are there restocking fees if a returned shipment is not in its original condition?

Yes, returns may be denied or subject to a restocking fee if products are altered or damaged.