Refund policy

Return Criteria:

• We accept returns for products that are unused, unopened, and still in their original packaging.

Timeframe for Returns:

• You have up to 7 days from the delivery date to initiate a return for eligible products.

Return Conditions:

• To ensure a successful return, please make sure that the product is in its original condition. If the product is damaged or not in its original state due to customer misuse, we reserve the right to either deny the return or deduct a restocking fee.

Frequently Asked Questions

1. What is the standard timeframe for returning bulk ingredients?

For standard, eligible product returns, your procurement team has up to 7 days from the delivery date to initiate a return request.

2. Can we return ingredient bags if they have been opened or tested?

For standard returns, all products must remain unused, unopened, and in their original packaging.

3. What documentation is required to return a product for a quality discrepancy?

You must provide a lab report from a recognized testing facility showing the discrepancy between actual results and the COA.

4. What should we do if our 25kg bags arrive with damaged packaging?

You must report any packaging issues within 3 days from the date of delivery.

5. How do we initiate a claim for products damaged in transit?

Email cs@total-ingredients.com with your order details, issue description, and photos of the damage.

6. Will Total Ingredients offer a replacement for damaged bulk bags?

Yes, after review, you can receive either a refund or a replacement depending on availability.

7. Are there any restocking fees for returned ingredients?

If the product is damaged or altered due to misuse, a restocking fee may be applied or the return may be denied.

8. Who should our procurement team contact to initiate a return?

All return and refund inquiries should be directed to cs@total-ingredients.com.