Contact information
1560 Sierra Ridge, Riverside, California, 92507, USA
Frequently Asked Questions
1. How can our procurement team contact Total Ingredients for general inquiries or support?
You can reach our customer support team directly by emailing cs@total-ingredients.com or by calling our toll-free number at 888-907-7789.
2. What is the physical address of your United States operations?
We maintain local operations in California to ensure rapid domestic delivery and completely bypass unpredictable international shipping delays. Our primary contact locations include 1560 Sierra Ridge, Riverside, California, 92507, USA and our corporate address at Bldg E 26040, Acero Mission Viejo, CA 92691, USA.
3. How quickly will your team respond if I send a general message through the contact form?
We value your time and aim to provide swift B2B support. If you submit a question or comment through our online contact form, our team guarantees a response within 24 hours.
4. How long does it take to get a response after requesting a bulk ingredient quote online?
We have successfully eliminated the industry-standard 48-hour wait for manual quotes. When you add ingredients to your cart and submit a quote request through our platform, our team will get back to you within just 2 hours.
5. Who should our team contact if a bulk order arrives with damaged packaging?
If your standardized 25kg bags arrive with transit damage—such as tears, dents, or broken seals—you must report the issue directly to cs@total-ingredients.com within 3 days from the date of delivery. Please include your order number and photos of the damage for our records.
6. What email address should we use to initiate a return for an ingredient quality discrepancy?
To initiate a return due to an ingredient failing to meet the strict parameters outlined in its Certificate of Analysis, please contact our customer support team at cs@total-ingredients.com within 30 days of dispatch. Our team will guide you on how to submit your eligible third-party lab report.
7. Who will assist us if our R&D team has highly technical formulation or heavy metal testing questions?
If your formulators or buyers have highly technical questions regarding ingredient formulation, specific quality parameters, or heavy metal testing, your inquiry will be directly routed to our expert Quality Assurance (QA) team for specialized assistance.
8. Do you offer support or sales assistance via a WhatsApp chat feature?
No, we do not currently utilize a WhatsApp chat feature on our website. Instead, our transparent B2B eCommerce platform is built for instant access, allowing you to view live pricing, download full documentation, and place orders directly online without the need for endless back-and-forth messaging.
9. What is the expected response time if our team experiences a logistics issue while an order is in transit?
You are never left in the dark when sourcing from Total Ingredients. If there is any logistical issue while your bulk order is in transit, our dedicated customer success team responds within hours, not days, to resolve the problem swiftly.
10. Is there a dedicated team member who handles website chat inquiries?
Yes, inquiries submitted through our website's integrated chat system are actively monitored and handled by Tejas, who ensures your procurement questions are managed effectively.