Privacy policy

Welcome to Total Ingredients in the USA Market ("we," "our," or "us"). At Total Ingredients, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make purchases from us.

  1. Information We Collect

1.1 Information You Provide to Us

When you visit our website or make a purchase, you may be required to provide certain personal information, which may include:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (e.g., credit card details)
  • Account credentials (if you create an account with us) 

1.2 Information We Automatically Collect

We may also collect certain information automatically when you visit our website, including:

  • IP address
  • Browser type and version
  • Operating system
  • Date and time of your visit
  • Pages you visit and actions you take on our website
  • Referring URL

1.3 Cookies and Similar Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website and collect data about your browsing habits. You can manage your cookie preferences by adjusting your browser settings.

  1. How We Use Your Information

2.1 We may use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your orders and inquiries
  • To send you marketing and promotional materials (with your consent)
  • To improve our website and services
  • To analyze website traffic and user behavior
  • To prevent fraud and maintain the security of our website
  • To comply with legal obligations
  1. Sharing Your Information

3.1 We may share your information with third parties in the following circumstances:

  • With trusted service providers who assist us in operating our website and providing our services
  • With shipping and delivery partners to fulfill your orders
  • With legal authorities, if required by law or to protect our rights
  • With business partners in connection with promotions and marketing (with your consent)
  1. Your Rights and Choices

You have the following rights with respect to your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Rectification: You can request that we correct or update your personal information.
  • Deletion: You can request the deletion of your personal information, subject to legal requirements.
  • Marketing Communications: You can opt out of receiving marketing communications from us at any time.
  • Cookies: You can manage your cookie preferences through your browser settings.
  1. Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: cs@total-ingredients.com

Frequently Asked Questions

1. What personal information is collected when we create a B2B purchasing account?

We collect details such as name, email, billing and shipping address, phone number, payment information, and account credentials.

2. Does the Total Ingredients platform automatically track any data during our sourcing sessions?

Yes, technical data like IP address, browser type, operating system, visit time, pages viewed, and referring URL are collected.

3. How do you utilize the information collected from our procurement team?

he data is used to process orders, communicate with customers, improve services, analyze traffic, prevent fraud, and ensure platform security.

4. Can we request the deletion of our data from your platform?

Yes, you can request data deletion, subject to legal and compliance requirements.

5. Will my team receive unsolicited marketing emails after creating an account?

No, marketing emails are only sent with consent, and you can opt out anytime.

6. How do you secure our payment and corporate data from unauthorized access?

Security measures are in place to protect data from unauthorized access, disclosure, or misuse.

7. Who should our team contact if we have specific questions about data privacy?

You can contact cs@total-ingredients.com for any privacy-related queries.