Terms of Use

Last Updated: 11th October 2023

Welcome to Total Ingredients in the USA Market ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and its services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.

  1. Introduction
  1. Welcome to Total Ingredients who’s into the business of distribution of ingredients, of a wide range of high-quality products sourced from top factories and regions worldwide. Our core commitment lies in delivering the finest products at highly competitive prices to our valued customers. 

Total Ingredients is a 100% owned brand/entity of Tru Herb LLC

  1. User Accounts

2.1 You must create an account to buy from the website. You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.

2.2 You represent and warrant that the information you provide during registration and at all other times is true, accurate, and complete.

  1. Eligibility

3.1 The Platform is intended for use by businesses and individuals representing businesses ("Users"). You must be legally capable of forming a binding contract in your jurisdiction to use the Platform.

  1. Use of the Website

4.1 You agree to use the Platform only for lawful purposes and in accordance with these terms.

4.2 You may not use the Platform for any of the following: 

  1. Violating any applicable laws or regulations. 
  2. Posting or transmitting any illegal, harmful, abusive, defamatory, obscene, or infringing content. 
  3. Engaging in any activity that could harm the integrity of the Platform or its performance.
  1. Orders and Transactions

5.1 Users may place orders for products and services on the website. All orders are subject to acceptance by the company Total Ingredients.

  1. Payment and Billing

6.1 Payment for orders placed on the website is conducted through the payment method provided on the website. 

  1. Shipping and Delivery

7.1 All orders placed with Total Ingredients through this website do take 3+ working days to prepare and process the order/’s. 

  1. Returns & Refunds for Quality Discrepancies

8.1 At Total Ingredients, we are committed to delivering products that meet the highest quality standards outlined in the product documentation. If you receive a product that does not meet the specified quality parameters as documented, you may be eligible for a return and refund.

8.2 To be eligible for a return and refund under this policy, the following conditions must be met:

  1. The product's quality has not met the parameter of the COA provided along with the product. 
  2. The request for a return and refund must be made within 30 days from the date of dispatch. 
  3. You must provide an eligible lab report from a recognized testing facility or laboratory that clearly demonstrates the discrepancies between the product's quality and the documented parameters that have failed.

8.3 To initiate a return and refund request under this policy, please follow these steps:

  1. Contact our customer support team at cs@total-ingredients.com and inform them of the quality discrepancies. 
  2. Our customer support team will guide you on how to provide the eligible lab report for assessment.

8.4 Once the eligible lab report is received and reviewed, we will send you an email to notify you of the approval or rejection of your refund request.

8.5 If your refund request is approved, your refund will be processed, and a credit will be applied to your original method of payment or as store credit, as per your preference.

8.6 If your refund request is rejected, our customer support team will provide you with an explanation for the decision.

8.7. Contact Information

If you have any questions or need assistance with returns and refunds related to quality discrepancies, please contact our customer support team at cs@total-ingredients.com

  1. Return Policy for Products with Packaging Issues
  1. Packaging Issues

1.1 At Total Ingredients, we take great care to ensure that our products are delivered to you in pristine condition. If you receive a product with packaging issues, such as damaged or defective packaging, we are here to assist you.

1.2 Packaging issues include, but are not limited to:

  • Tears, dents, or visible damage to the external packaging.
  • Broken seals, tampered packaging, or missing components that were originally included.
  1. Reporting Packaging Issues

2.1 If you receive a product with packaging issues, we kindly request that you report the issue within 3 days from the date of delivery.

2.2 To report a packaging issue, please follow these steps: 

  1. Contact our customer support team at cs@total-ingredients.com 
  2. Provide your order number, a brief description of the packaging issue, and photos of the packaging damage for our records.
  1. Return and Refund Process

3.1 Once the packaging issue is reported and reviewed, our customer support team will guide you through the return and refund process.

3.2 Typically, you will be given the option to return the product, and upon receipt and inspection of the damaged packaging, we will provide you with a refund or a replacement product, depending on your preference and product availability.

  1. Restricted Use of Website Content

9.1 All content made available on the Website, including but not limited to product information, prices, pictures, documentation, and brand assets, is the intellectual property of Total Ingredients, its affiliates, or its respective third-party content providers, and is protected by applicable copyright and trademark laws.

9.2 Users are granted a limited, non-exclusive, and non-transferable right to access and use the content for the sole purpose of conducting business transactions on the Platform. This right is subject to compliance with these Terms and any additional terms or policies provided by individual sellers on the Platform.

9.3 Users may not, without prior written consent from Total Ingredients

  1. Copy, reproduce, distribute, or create derivative works from the content available on the Platform. 
  2. Use the content for any commercial, promotional, or competitive purposes outside the scope 

of using the Platform as a registered user. 

  1. Download or scrape content from the Platform in a manner that is inconsistent with normal browsing practices.

9.4 Any use of the content that violates these Terms may result in legal action, including but not limited to claims for damages, injunctive relief, and attorney's fees.

9.5 Total Ingredients reserves the right to monitor and enforce the restricted use of content and to suspend or terminate user accounts found in violation of this section.

  1. Termination

10.1 We reserve the right to terminate or suspend your account and access to the Platform at our discretion if you violate these Terms.

  1. Limitation of Liability

11.1 We are not responsible for any damages or losses resulting from your use of the Platform or the services provided by sellers on the Platform.

  1. Governing Law

12.1 These Terms are governed by the laws of the State of Nevada. Any disputes or claims arising from using the Platform shall be subject to the exclusive jurisdiction of the courts in the State of Nevada.

  1. Contact Information

13.1 For any questions or concerns about these Terms, you can contact us at cs@total-ingredients.com

  1. Changes to the Terms & Conditions

14.1 We reserve the right to modify or update this return and refund policy at any time. Any changes to the policy will be posted on our website with the effective date.